Refund policy
1. General Information
1 This Policy outlines the rules for returns and complaints regarding goods purchased at the Meblowy Zakątek online store, operated by:
◦ Company name: Meblowy Zakatek Volodymyr Maksymov
◦ Company address: Kielce, ul. Nowy Świat, nr 44a, 25522
◦ Tax Identification Number: 6572593889
◦ National Business Registry Number: 362094012
◦ Contact:
▪ Phone: +48 793 639 058
▪ Email: meblowyzakatekpl@gmail.com
◦ Website: meblowyzakatek.org/
2 This policy applies to all store customers, including consumers within the meaning of the Consumer Rights Act.
2. Right of Withdrawal
1 The customer has the right to withdraw from the contract within 14 calendar days from the date of receipt of the order, without giving a reason.
2 To exercise the right of withdrawal, the customer must send a clear statement (e.g., email) to the store's contact address or by letter to the company's address.
2.1 Return of Goods
1 The goods must be returned immediately, no later than 14 days from the date the store is informed of the withdrawal.
2 The goods must be returned undamaged, in their original packaging, with all accessories and documents.
2.2 Refund
1 The store will refund all payments made by the customer, including shipping costs, within 14 calendar days of receiving the withdrawal notice. 2. Refunds will be made using the same payment method used by the customer, unless the parties agree otherwise.
2.3 Return Shipping Costs
1. The customer is responsible for the cost of returning the goods, unless the store agrees to cover the shipping costs.
3. Complaints
1. The customer has the right to file a complaint if the goods are defective or do not conform to the contract.
2. Complaints should be submitted electronically to the store's email address or by post to the company's address, along with a description of the defect and proof of purchase.
3.1 Complaint Review
1. The store will review the complaint within 14 calendar days of its receipt.
2. If the complaint is accepted, the store may:
◦ repair the goods,
◦ replace the goods with new ones,
◦ refund the purchase price to the customer. 4. Exclusions from the Right of Withdrawal
The right of withdrawal does not apply to:
• goods made to the customer's individual order,
• goods that spoil quickly or have a short shelf life,
• hygiene or cosmetic products that have been opened.
5. Final Provisions
1. In matters not covered by this Policy, the provisions of Polish law, including the Civil Code and the Consumer Rights Act, shall apply.
2. The Store reserves the right to amend this Policy.